Shipment costs

The products may be received personally in the company headquarters, or sent through a shipping company. Cost of shipment of a package up to 2kg amounts to 15 PLN of gross price, and 18,50 PLN of gross price in case of payment on delivery.

In case of orders exceeding 180 PLN of gross price, the product is shipped on our cost. Delivery time takes up to 4 work days from placing an order.

Delivery time may be postponed in a case, when some of the products are out of stock – the Buyer shall be informed in such case.

Packaging method

Teas and coffees are packaged into double-layered bags with a string (50g, 100g, 250g, 500g or 1kg area of density) Used bags allow to keep purchased products fresh for longer.

Warranty and complaints

Complaints are considered in the period of 7 days from the date of filing. The Buyer is required to check the product’s quality right after receiving. Purchased product may be returned up to 14 days from the date of receiving. Only products that are left at the Seller’s disposal and do not show any signs of damage constitute a basis for complaint regarding the quality of delivered goods.

Terms of delivery

Delivery time is the time between confirmation of order placement and sending the products purchased in the Tea Store. Orders are carried out in up to 3 work days from confirmation of order placement.

The shipment receipt date is the time of carrying both the order and the delivery into effect.

Herbatyczas.pl delivers ordered goods through the agency of Poczta Polska (pocztex 48h). While we package our goods very carefully, we cannot assume complete responsibility for their security during shipment. As such, if the shipment appears to be damaged, we request that you do not accept it or that you open it and check its contents in the presence of the mailman. In case you receive a damaged product from us, we will send you a new one (if available) or refund the costs.

Shipping costs within the territory of Poland are described in the following table:

 

Bank transfer /payu.pl payment

Payment on delivery

Poczta Polska (pocztex 48h)

15 zł

21 zł

Collection in person

0 zł

0 zł

Order exceeding 200 zł Poczta Polska

0 zł

6 zł

Orders exceeding 200 PLN are delivered on the cost of Herbatyczas.pl Tea Store (not applicable to payment on delivery orders).